Website Terms & Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of www.betterroof.co.nz (the “Site”). This Site is owned and operated by Better Roof Limited. This Site is a roofing service.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
Intellectual Property All content published and made available on our Site is the property of Better Roof Limited and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Sale of Services These Terms and Conditions govern the sale of services available on our Site. The following services are available on our Site: – Roofing Maintenance Subscriptions. The services will be paid for either monthly or for the entire 10 year subscription when the services are ordered. These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Subscriptions Your subscription automatically renews and you will be automatically billed until the 10 year period is finished or we receive notification that you want to cancel the subscription. To cancel your subscription, please follow these steps: Subscription can be cancelled at anytime, all warranties provided will reduce to the standard 5 year workmanship warranties from date of our Roof Restoration or Installation services once the subscription is cancelled.
Payments We accept the following payment methods on our Site: – Credit Card. When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Refunds Refunds for Services We provide refunds for services sold on our Site as follows: – Refunds will occur if the Roofing Maintenance Subscription has been paid in advance and cancelled early – the balance will be refunded, no refunds will be given for monthly subscribers.
Consumer Protection Law Where the Consumer Gurantees Act 1993, the Contract and Commercial Law Act 2017, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability Better Roof Limited and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity Except where prohibited by law, by using this Site you indemnify and hold harmless Better Roof Limited and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law These Terms and Conditions are governed by the laws of New Zealand. Dispute Resolution Subject to any exceptions specified in these Terms and Conditions, if you and Better Roof Limited are unable to resolve any dispute through informal discussion, then you and Better Roof Limited agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Better Roof Limited. The costs of any mediation will be shared equally between you and Better Roof Limited. Notwithstanding any other provision in these Terms and Conditions, you and Better Roof Limited agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
Severability If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details Please contact us if you have any questions or concerns.
Our contact details are as follows:
Better Roof Ltd (0275) 999-450
info@betterroof.co.nz
Auckland
You can also contact us through the feedback form available on our Site.
Effective Date: 1st day of July, 2025